The cost of a powerbank rental is $5 per day (24 hours). And you have 1 hour free for the first time use.

You can return your charger to any Recharge City kiosk. Recharge City kiosk locations are available on the app. Start by selecting the return button on the Recharge City app.

A rented charger can be kept as long as you want. Renting duration will be effective immediately a charger is rented. The day the rented charger is returned to the kiosk will mark the conclusion of the rental period. After 7 days, lapses after the expiry of rental duration, your portable charger is considered to be purchased.

Kindly follow the steps below:
1. Confirm and ensure that your location is the same as the one submitted to the kiosk for delivery.
2. Cross check to ensure that your payment method is working.
3. Restart your app.
4. If you have done the above, but still need further assistance,kindly give us a call or send us an email. 
Any issues you might have will be solved by our customer support team love@recharge.city

Go through the steps below to make sure your charger is working correctly:
1. Make sure that the green LED power lights of the charger are turned on when you connect your device to the charger. The LED lights are located on the front of the charger.
2. Ensure that you are using the correct charging cable that matches your device and that the cable is fully inserted into the charging port.
3. For devices with the casing on, ensure the casing is not preventing full connection of the device to the charger.

Any refund request should be forwarded to the customer representative of Recharge City through our email at love@recharge.city

Wait 10-15 minutes - the data in the application will be updated. If not, contact our support  love@recharge.city.  We will look into the situation, and if the rental was completed correctly, we will refund the excessive funds.

After the period of 7 days, failure to return the rented charger to a Recharge City kiosk will cause the charger to be regarded as purchased. If this happens, a sale fee exclusive of tax of $99 will be charged to your credit card.

There are three different charging cables on the chargers: Micro-USB, Type-C and Apple Lighting. Micro-USB cables will charge all Android, Blackberry and Windows devices; Apple Lighting cables will charge all iPhone products.

Any standard Micro-USB charging cable can be used to recharge the charger. Just plug it into the port on the charger.