Follow the steps below:
1. Make sure that your current location matches the one you provided when requesting a powerbank from the station.
2. Double-check that your payment method is in working order.
3. Restart the app.
4. If you have completed the steps mentioned above and still require additional support, please do not hesitate to contact us via phone or email.
Our customer support team is always available to assist you with any issues you might have. You can reach out to us at firstname.lastname@example.org