Introduction: Welcome to the Recharge.city support page. We respect your privacy and provide you with control over your personal data.
Account Deletion: If you decide to delete your account on Recharge.city, please follow the instructions below. Note that deleting your account will result in the irreversible loss of all your data and settings.
Steps to Delete Your Account:
Important Information:
In case you encounter issues with account deletion or need additional assistance, please contact our support service at love@recharge.city
Privacy Policy: For more information on how we process and protect your personal data, please review our Privacy Policy.
Contact Information: If you have any questions or suggestions, please contact us at love@recharge.city.
Account Deletion: If you decide to delete your account on Recharge.city, please follow the instructions below. Note that deleting your account will result in the irreversible loss of all your data and settings.
Steps to Delete Your Account:
- Log in to your account in the Recharge.city app.
- Go to the Account section in your profile.
- Select 'Delete account.'
- You will be asked to confirm your decision.
- After confirmation, your account will be deleted.
Important Information:
In case you encounter issues with account deletion or need additional assistance, please contact our support service at love@recharge.city
Privacy Policy: For more information on how we process and protect your personal data, please review our Privacy Policy.
Contact Information: If you have any questions or suggestions, please contact us at love@recharge.city.
6. YOUR LEGAL RIGHTS
Access: You have the right to ask for a copy of
the personal data that RECHARGE holds about
you free of charge, however we may charge a ‘reasonable fee’ if we think that your request is excessive, to help us cover the costs of locating
the information you have requested. We will respond to your request as soon as possible and (save for in certain circumstances) within one month. Correction: If there are any inaccuracies
in the information we hold about you, please contact us and we will correct them. Deletion: If you think that we shouldn’t be holding or processing your personal data any more, you
may request that we delete it. Please note that
this may not always be possible due to legal obligations. Restrictions on use: You may
request that we stop processing your personal
data (other than storing it), if: (i) you contest
the accuracy of it
(unless the accuracy is verified);
(ii) you believe the processing is against the law;
(iii) you believe that we no longer need your personal data for the purposes for which it was collected, but you still need your data
to establish or defend a legal claim; or (iv) you object to the processing and we are verifying whether our legitimate grounds to process your personal data, override your own rights.
Object: You have the right to object
to processing of your personal data where we
are relying on a legitimate interest (or those of
a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel
it impacts on your fundamental rights and freedoms. You also have the right to object
where we are processing your personal data for direct marketing purposes. In some cases,
we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request the transfer: If you wish to transfer
your personal data to another organisation (and certain conditions are satisfied), you may
ask us to do so, and we will send it directly if we have the technical means. Please note that this right only applies to automated information
which you initially provided consent for us
to use or where we used the information to perform a contract with you. Withdrawal of consent: If you previously gave us your
consent to allow us to process your personal
data for a particular purpose, but you no longer wish to consent to us doing so, you can contact
us to let us know that you withdraw that
consent. However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you
withdraw your consent, we may not be able to provide certain products or services to you.
We will advise you if this is the case at the
time you withdraw your consent.
7. COOKIES
Our website uses cookies. A cookie is a small
file of letters and numbers stored by computer after being sent to your computer when you
visit a website. Whenever you visit the same website again, the information stored in the
cookie can be retrieved to notify the website
of your previous activity. We use cookies to facilitate website navigation,
maintain quality of online service, provide additional security, sending emails, allow the customisation
of your access to the website and remember
you when you return to the website. A cookie cannot give us access to your computer or to information beyond what you provide us and
we don’t store personally identifiable
information such as your name or address in
cookies we create, but we do use encrypted information gathered from them to help
improve your experience of the website. If you don’t wish to enable cookies, you’ll still
be able to browse the website and use it for research purposes. You can choose to have your computer warn you each time a cookie is
being sent, or you can choose to turn
off/on certain cookies. You do this through your web browser settings. Each browser is different,
so look at your browser Help menu to learn the correct way to modify your cookie settings.
Cookies and Similar Technologies
First and Third-Party Cookies
A “cookie” is a small file created by a web
server that can be stored on your device (if you allow)for use either during a particular
browsing session (a “session” cookie) or a future browsing session (a “persistent” or “permanent” cookie). “Session” cookies are temporarily
stored on your hard drive and only last until
they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain
stored on your hard drive until they expire
or are deleted by you. Local stored objects (or “flash” cookies) are used to collect and store information about your preferences and
navigation to, from, and on a website.
First-party cookies are set by the website
you’re visiting, and they can only be read
by that site. Third-party cookies are set
by a party other than that website.
Other Similar Technologies
In addition to cookies, there are other automatic data collection technologies, such as Internet
tags, web beacons (clear gifs, pixel tags, and
single-pixel gifs), and navigational data
collection (log files, server logs, etc.) that can
be used to collect data as users navigate
through and interact with a website:
-- Web beacons: These are tiny graphics
(sometimes called “clear GIFs” or “web pixels”)
with unique identifiers that are used to
understand browsing activity. In contrast to
cookies, which are stored on a user’s device,
web beacons are rendered invisible on web
pages when you open a page.
-- Social Widgets: These are buttons or icons provided by third-party social media platforms
that allow you to interact with social media services when you view a webpage or mobile
app screen. These social widgets may collect browsing data, which may be received by the
third party that provided the widget and are controlled by third parties.
-- UTM Codes: These are strings that can
appear in a URL (the “Uniform Resource
Locator,” which is typically the http or https address entered to go to a webpage) when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
Other Third-Party Technologies
Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across
different websites and other online services
may be associated with your personal
information and used to provide you with
targeted content. We do not control these
third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible
party directly or consult their privacy policies.
Choices About Cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies,
you may choose to not allow certain cookies
via a cookies consent banner or you may set
your browser to refuse all or some types of
cookies or to alert you when cookies are being
sent by website tracking technologies and advertising.
Please be aware that, if you decline the use of cookies, you may not have access to the full benefits of the Site. In addition, adjusting the
cookie settings on the Site may not fully delete
all of the cookies that have already been
created. To delete them, visit your web browser settings after you have changed your cookie settings on the Site.
8. DATA RETENTION
We will only retain your personal data for
as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in
the event of a complaint or if we reasonably believe there is a prospect of litigation in
respect to our relationship with you.
To determine the appropriate retention
period for personal data, we consider the
amount, nature and sensitivity of the personal
data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Details of retention
periods for different aspects of your personal
data are available in our retention policy
which you can request from us by contacting us.
We retain and use your information for as
long as is necessary to fulfill the purposes for which it was collected, to comply with our
business requirements and legal obligations, to resolve disputes, to protect our assets, to
provide our services, and to enforce our agreements.
We may delete your information if we believe
it is incomplete, inaccurate, or that our
continued storage of it is contrary to our
objectives or legal obligations. When we delete data, it will be removed from our active servers
and databases, but it may remain in our archives when it is not practical or possible to delete it.
To the extent permitted by law, we may retain
and use anonymous, de-identified, or
aggregated information for performance
reporting, benchmarking, and analytic purposes
and for product and service improvement.
HOW DO WE PROTECT YOUR
INFORMATION?
We have put security measures in place to
protect the personal information that you share with us from being accidentally lost, used,
altered, disclosed, or accessed in an
unauthorized manner. From time to time, we
review our security procedures to consider appropriate new technologies and methods.
While our security measures seek to protect
the personal information in our possession, no security system is perfect, and no data
transmission is 100% secure. As a result, while
we strive to protect your information, we
cannot guarantee or warrant the security
of any information transmitted to or from
the App or the Site. Your use of the App and
the Site is at your own risk. We cannot
guarantee that your data will remain secure in
all circumstances.
The safety and security of your personal information also depends on you. Where you
use a password for access to the App, you are responsible for keeping the password
confidential. Do not share your password with anyone. You should also take care with how you handle and disclose your personal information
and should avoid sending personal information through unsecure email.
If a data breach compromises your personal information, we will notify you and any
applicable regulator when we are required to
do so by applicable law.
YOUR RIGHTS AND CHOICES REGARDING PERSONAL INFORMATION
Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor such requests when we are required to do so under applicable law.
Email Opt-Out. If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at ____________________________ and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action. Please note that Registered Users on the App cannot opt out of receiving transactional e-mails related to their account.
Accuracy and Updating Your Information. Our goal is to keep your information accurate, current, and complete. If any of the information you have provided to us changes, please let us know via the “Contact Us” details at the end of this Policy. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate personal information about you, you may want to update your information.
If you have created a user account for the App, you may access, review, and make changes to your User Registration or Payment Information by following the instructions in the App. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT
The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and
about children on the Internet. Our App, Site
and services are not directed to children aged
13 or younger, nor is information knowingly collected from children under the age of 13. No
one under the age of 13 may access, browse, or
use the App or the Site or provide any
information to or on the App or the Site. If
you are under 13, please do not use or provide any information on the App or the Site (including, for example, your name, telephone number, email address, or username). If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent,
we will take steps to stop collecting that information and delete it. If you believe we
might have any information from or about a
child under the age
of 13, please contact us via the “Contact Us”
details provided at the end of this Policy.
For more information about COPPA, please visit
the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
CONTACT US
For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail or telephone.
Access: You have the right to ask for a copy of
the personal data that RECHARGE holds about
you free of charge, however we may charge a ‘reasonable fee’ if we think that your request is excessive, to help us cover the costs of locating
the information you have requested. We will respond to your request as soon as possible and (save for in certain circumstances) within one month. Correction: If there are any inaccuracies
in the information we hold about you, please contact us and we will correct them. Deletion: If you think that we shouldn’t be holding or processing your personal data any more, you
may request that we delete it. Please note that
this may not always be possible due to legal obligations. Restrictions on use: You may
request that we stop processing your personal
data (other than storing it), if: (i) you contest
the accuracy of it
(unless the accuracy is verified);
(ii) you believe the processing is against the law;
(iii) you believe that we no longer need your personal data for the purposes for which it was collected, but you still need your data
to establish or defend a legal claim; or (iv) you object to the processing and we are verifying whether our legitimate grounds to process your personal data, override your own rights.
Object: You have the right to object
to processing of your personal data where we
are relying on a legitimate interest (or those of
a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel
it impacts on your fundamental rights and freedoms. You also have the right to object
where we are processing your personal data for direct marketing purposes. In some cases,
we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request the transfer: If you wish to transfer
your personal data to another organisation (and certain conditions are satisfied), you may
ask us to do so, and we will send it directly if we have the technical means. Please note that this right only applies to automated information
which you initially provided consent for us
to use or where we used the information to perform a contract with you. Withdrawal of consent: If you previously gave us your
consent to allow us to process your personal
data for a particular purpose, but you no longer wish to consent to us doing so, you can contact
us to let us know that you withdraw that
consent. However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you
withdraw your consent, we may not be able to provide certain products or services to you.
We will advise you if this is the case at the
time you withdraw your consent.
7. COOKIES
Our website uses cookies. A cookie is a small
file of letters and numbers stored by computer after being sent to your computer when you
visit a website. Whenever you visit the same website again, the information stored in the
cookie can be retrieved to notify the website
of your previous activity. We use cookies to facilitate website navigation,
maintain quality of online service, provide additional security, sending emails, allow the customisation
of your access to the website and remember
you when you return to the website. A cookie cannot give us access to your computer or to information beyond what you provide us and
we don’t store personally identifiable
information such as your name or address in
cookies we create, but we do use encrypted information gathered from them to help
improve your experience of the website. If you don’t wish to enable cookies, you’ll still
be able to browse the website and use it for research purposes. You can choose to have your computer warn you each time a cookie is
being sent, or you can choose to turn
off/on certain cookies. You do this through your web browser settings. Each browser is different,
so look at your browser Help menu to learn the correct way to modify your cookie settings.
Cookies and Similar Technologies
First and Third-Party Cookies
A “cookie” is a small file created by a web
server that can be stored on your device (if you allow)for use either during a particular
browsing session (a “session” cookie) or a future browsing session (a “persistent” or “permanent” cookie). “Session” cookies are temporarily
stored on your hard drive and only last until
they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain
stored on your hard drive until they expire
or are deleted by you. Local stored objects (or “flash” cookies) are used to collect and store information about your preferences and
navigation to, from, and on a website.
First-party cookies are set by the website
you’re visiting, and they can only be read
by that site. Third-party cookies are set
by a party other than that website.
Other Similar Technologies
In addition to cookies, there are other automatic data collection technologies, such as Internet
tags, web beacons (clear gifs, pixel tags, and
single-pixel gifs), and navigational data
collection (log files, server logs, etc.) that can
be used to collect data as users navigate
through and interact with a website:
-- Web beacons: These are tiny graphics
(sometimes called “clear GIFs” or “web pixels”)
with unique identifiers that are used to
understand browsing activity. In contrast to
cookies, which are stored on a user’s device,
web beacons are rendered invisible on web
pages when you open a page.
-- Social Widgets: These are buttons or icons provided by third-party social media platforms
that allow you to interact with social media services when you view a webpage or mobile
app screen. These social widgets may collect browsing data, which may be received by the
third party that provided the widget and are controlled by third parties.
-- UTM Codes: These are strings that can
appear in a URL (the “Uniform Resource
Locator,” which is typically the http or https address entered to go to a webpage) when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
Other Third-Party Technologies
Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across
different websites and other online services
may be associated with your personal
information and used to provide you with
targeted content. We do not control these
third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible
party directly or consult their privacy policies.
Choices About Cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies,
you may choose to not allow certain cookies
via a cookies consent banner or you may set
your browser to refuse all or some types of
cookies or to alert you when cookies are being
sent by website tracking technologies and advertising.
Please be aware that, if you decline the use of cookies, you may not have access to the full benefits of the Site. In addition, adjusting the
cookie settings on the Site may not fully delete
all of the cookies that have already been
created. To delete them, visit your web browser settings after you have changed your cookie settings on the Site.
8. DATA RETENTION
We will only retain your personal data for
as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in
the event of a complaint or if we reasonably believe there is a prospect of litigation in
respect to our relationship with you.
To determine the appropriate retention
period for personal data, we consider the
amount, nature and sensitivity of the personal
data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Details of retention
periods for different aspects of your personal
data are available in our retention policy
which you can request from us by contacting us.
We retain and use your information for as
long as is necessary to fulfill the purposes for which it was collected, to comply with our
business requirements and legal obligations, to resolve disputes, to protect our assets, to
provide our services, and to enforce our agreements.
We may delete your information if we believe
it is incomplete, inaccurate, or that our
continued storage of it is contrary to our
objectives or legal obligations. When we delete data, it will be removed from our active servers
and databases, but it may remain in our archives when it is not practical or possible to delete it.
To the extent permitted by law, we may retain
and use anonymous, de-identified, or
aggregated information for performance
reporting, benchmarking, and analytic purposes
and for product and service improvement.
HOW DO WE PROTECT YOUR
INFORMATION?
We have put security measures in place to
protect the personal information that you share with us from being accidentally lost, used,
altered, disclosed, or accessed in an
unauthorized manner. From time to time, we
review our security procedures to consider appropriate new technologies and methods.
While our security measures seek to protect
the personal information in our possession, no security system is perfect, and no data
transmission is 100% secure. As a result, while
we strive to protect your information, we
cannot guarantee or warrant the security
of any information transmitted to or from
the App or the Site. Your use of the App and
the Site is at your own risk. We cannot
guarantee that your data will remain secure in
all circumstances.
The safety and security of your personal information also depends on you. Where you
use a password for access to the App, you are responsible for keeping the password
confidential. Do not share your password with anyone. You should also take care with how you handle and disclose your personal information
and should avoid sending personal information through unsecure email.
If a data breach compromises your personal information, we will notify you and any
applicable regulator when we are required to
do so by applicable law.
YOUR RIGHTS AND CHOICES REGARDING PERSONAL INFORMATION
Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor such requests when we are required to do so under applicable law.
Email Opt-Out. If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at ____________________________ and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action. Please note that Registered Users on the App cannot opt out of receiving transactional e-mails related to their account.
Accuracy and Updating Your Information. Our goal is to keep your information accurate, current, and complete. If any of the information you have provided to us changes, please let us know via the “Contact Us” details at the end of this Policy. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate personal information about you, you may want to update your information.
If you have created a user account for the App, you may access, review, and make changes to your User Registration or Payment Information by following the instructions in the App. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT
The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and
about children on the Internet. Our App, Site
and services are not directed to children aged
13 or younger, nor is information knowingly collected from children under the age of 13. No
one under the age of 13 may access, browse, or
use the App or the Site or provide any
information to or on the App or the Site. If
you are under 13, please do not use or provide any information on the App or the Site (including, for example, your name, telephone number, email address, or username). If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent,
we will take steps to stop collecting that information and delete it. If you believe we
might have any information from or about a
child under the age
of 13, please contact us via the “Contact Us”
details provided at the end of this Policy.
For more information about COPPA, please visit
the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
CONTACT US
For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail or telephone.
Account Deletion
