RECHARGE CITY QUESTIONS
Charger not received after payment has been confirmed by Recharge City?
Kindly follow the steps below:
1. Confirm and ensure that your location is the same as the one submitted to the kiosk for delivery.
2. Cross check to ensure that your payment method is working.
3. Restart your app.
4. If you have done the above, but still need further assistance,kindly give us a call or send us an email.
Any issues you might have will be solved by our customer support team.
Need any kind of assistance with your kiosk or Recharge City Charger?
Please reach our customer support team through love@recharge.city and give us the basic information and location of such charger/kiosk.
PAYMENT/CHARGES QUESTIONS
Commencement and Duration of the rental period. Unless otherwise specified in the App or on the website, the power bank rental period begins when you remove the power bank from a charging station connected to the RECHARGE network and ends when you return the power bank (in undamaged condition) to the same or another charging station on the network.
Billing and Charges.
The cost of the subscription is $8.99 per month, $24.99 for 3 months, and $49.99 for a year. Monthly and 3-month subscriptions allow for the rental of 1 battery at a time, unlimited rentals and returns. The yearly subscription allows for the rental of 2 batteries at a time, with unlimited rentals and returns. By agreeing to these terms, you acknowledge that this serves as sufficient notice for all charges incurred and paid to us. You also understand and agree that you will not receive a paper statement in the mail. The company reserves the right to change the subscription price, and in such a case, clients will be notified in advance. Changes in price will not affect an already purchased subscription.
Subscription Cancellation A subscription can be canceled, which means the client will not be charged for the next subscription period. Please note that there are no refunds in case of subscription cancellation.
Unreturned Power Banks
Failure to return a power bank by the 31st day of rental will be considered theft, and the replacement value will be $99.00. RECHARGE reserves the right to pursue all civil and criminal remedies in the event of unreturned, lost, or stolen equipment.
CHARGER QUESTIONS
How much charging power does a device carry?
All Recharge City chargers have a battery capacity of 5000mAh. The amount of charge will depend on the type of device you are charging with it and how you are using the charger.
What are the devices that can be charged with Recharge City chargers?
There are three (3) different charging cables on the chargers: Micro-USB, Type-C and Apple Lighting. Micro-USB cables will charge all Android, Blackberry and Windows devices; Apple Lighting cables will charge all iPhone 5, 5S, 6,6 plus and other products.
How do i recharge a charger?
Any standard Micro-USB charging cable can be used to recharge the charger. Just plug it into the port on the charger.
Can i use my device while charging with a Recharge City charger?
Absolutely. You can use your device while charging.
What should i do in a situation where the charger is not charging my phone?
Go through the steps below to make sure your charger is working correctly:
1. Make sure that the green LED power lights of the charger are turned on when you connect your device to the charger. The LED lights are located on the front of the charger.
2. Ensure that you are using the correct charging cable that matches your device and that the cable is fully inserted into the charging port.
3. For devices with the casing on, ensure the casing is not preventing full connection of the device to the charger.
Charger not received after payment has been confirmed by Recharge City?
Kindly follow the steps below:
1. Confirm and ensure that your location is the same as the one submitted to the kiosk for delivery.
2. Cross check to ensure that your payment method is working.
3. Restart your app.
4. If you have done the above, but still need further assistance,kindly give us a call or send us an email.
Any issues you might have will be solved by our customer support team.
Need any kind of assistance with your kiosk or Recharge City Charger?
Please reach our customer support team through love@recharge.city and give us the basic information and location of such charger/kiosk.
PAYMENT/CHARGES QUESTIONS
Commencement and Duration of the rental period. Unless otherwise specified in the App or on the website, the power bank rental period begins when you remove the power bank from a charging station connected to the RECHARGE network and ends when you return the power bank (in undamaged condition) to the same or another charging station on the network.
Billing and Charges.
The cost of the subscription is $8.99 per month, $24.99 for 3 months, and $49.99 for a year. Monthly and 3-month subscriptions allow for the rental of 1 battery at a time, unlimited rentals and returns. The yearly subscription allows for the rental of 2 batteries at a time, with unlimited rentals and returns. By agreeing to these terms, you acknowledge that this serves as sufficient notice for all charges incurred and paid to us. You also understand and agree that you will not receive a paper statement in the mail. The company reserves the right to change the subscription price, and in such a case, clients will be notified in advance. Changes in price will not affect an already purchased subscription.
Subscription Cancellation A subscription can be canceled, which means the client will not be charged for the next subscription period. Please note that there are no refunds in case of subscription cancellation.
Unreturned Power Banks
Failure to return a power bank by the 31st day of rental will be considered theft, and the replacement value will be $99.00. RECHARGE reserves the right to pursue all civil and criminal remedies in the event of unreturned, lost, or stolen equipment.
CHARGER QUESTIONS
How much charging power does a device carry?
All Recharge City chargers have a battery capacity of 5000mAh. The amount of charge will depend on the type of device you are charging with it and how you are using the charger.
What are the devices that can be charged with Recharge City chargers?
There are three (3) different charging cables on the chargers: Micro-USB, Type-C and Apple Lighting. Micro-USB cables will charge all Android, Blackberry and Windows devices; Apple Lighting cables will charge all iPhone 5, 5S, 6,6 plus and other products.
How do i recharge a charger?
Any standard Micro-USB charging cable can be used to recharge the charger. Just plug it into the port on the charger.
Can i use my device while charging with a Recharge City charger?
Absolutely. You can use your device while charging.
What should i do in a situation where the charger is not charging my phone?
Go through the steps below to make sure your charger is working correctly:
1. Make sure that the green LED power lights of the charger are turned on when you connect your device to the charger. The LED lights are located on the front of the charger.
2. Ensure that you are using the correct charging cable that matches your device and that the cable is fully inserted into the charging port.
3. For devices with the casing on, ensure the casing is not preventing full connection of the device to the charger.
